What is appropriate when there is a perceived gap between what the norms are and what they should be?

The appropriate response when there is a perceived gap between the current norms and what they ideally should be is change. This option recognizes that addressing discrepancies involves actively implementing new standards, practices, or behaviors that align more closely with the desired norms.

Change is necessary for growth and improvement within organizations or teams. When an issue arises highlighting a gap—such as processes failing to meet performance expectations or cultural values not aligning with organizational objectives—change serves as a proactive strategy. It allows for the exploration of new methods, the introduction of updated policies, or the reinforcement of desired behaviors that align with the organization's goals.

The other options suggest different approaches, but they may not effectively address the need for improvement. For instance, acceptance implies acknowledging the current state without seeking to modify it, which might perpetuate the existing gap. Adjustment could refer to making small modifications, which may not be sufficient if the gap is significant. Validation focuses on confirming the existence of the gap rather than taking action to close it. Therefore, pursuing change is essential in this context to bridge the divide between current realities and desired norms.